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Support at Lionfield
Lionfield Technology Solutions leads the pack in small
business customer service and support. When you run into a technical problem,
we resolve it quickly.
How can we provide such prompt, responsive service?
One way is through our Microsoft partnership, which gives us direct access
to Microsoft's best technical support specialists and other resources. We
receive monthly subscriptions of product updates and service packs from
the Microsoft product family - everything from desktop to server
applications.
LionCARE
Lionfield offers LionCARE, a proactive approach to managing the IT support
many of our customers need. Our LionCARE services include many customer
benefits, such as auditing and patch management, to better control your
network and target potential problems before they occur. Monthly fees for
LionCARE are comparable to regular server maintenance costs but cover a
lot more, including all of your workstations and 24/7 monitoring of your
network.
Help Desk Support
The Help Desk is manned by a live technician who will answer questions or
set up a service appointment for you. By calling the Help Desk first, you'll
ensure more accurate tracking when network problems arise.
E-Mail Support
For questions that do not require immediate attention, LionCARE customers can
obtain service and support through email.
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