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Frequently Asked Questions
1. What is the advantage of being a Microsoft Certified Partner like Lionfield?
Being a Gold Certified Partner entitles Lionfield to top-of-the-line support, training, and the latest
technical updates directly from Microsoft, which results in exceptional service and support for you.
2. What is "managed services" and why does it make sense for today's small businesses?
Investing in a managed services program is similar to buying insurance for your network. With LionCARE
managed services, you pay a monthly amount and receive constant monitoring of your network to ensure any
problems are spotted and dealt with quickly, before they become expensive repairs. You're also entitled
to a four hour response time on any emergencies, no trip charges for on-site work, and live Help Desk
support during all business hours. And, like an insurance premium, you can budget for this expense ahead of time.
3. Am I required to purchase LionCARE coverage if I use Lionfield as my IT provider?
Yes. We strongly support the concept of managed services and feel it provides the greatest
comprehensive protection for your network. There are several optional coverages available
under LionCARE that you can select to adapt to your needs and budget.
4. Can I buy computers and other network equipment through Lionfield?
Yes. We can help you obtain the equipment you need and make certain you have the proper warranties,
configuration and licensing in place. We work with numerous partners who can assist us in setting
up a network that will be properly supported.
5. How many technicians does Lionfield have on staff?
Currently we have 6 highly-skilled, certified technicians on staff with expertise in a variety of areas.
6. Can I call a Lionfield technician directly if I have a question or a problem?
You can reach our Help Desk at 610-903-1000, ext. 5. Lionfield's Help Desk Technicians will answer your
questions or set up a service call with a Level 2 or Level 3 technician if needed. Often, issues can be
resolved remotely in just one phone call. For added convenience, you can email support@lionfield.com
and a Help Desk Technician will call you back. Please keep in mind we do not support individual clients
or networks with less than 5 users.
7. Will Lionfield train employees on how to use new software or systems once installed?
Most employees will require little or no training to get up to speed, but Lionfield can provide this service
when requested. Our Help Desk is also available to field questions between 8:30 a.m. and 6:00 p.m. on weekdays.
8. Can Lionfield help me with my company website?
Yes. Lionfield offers a full range of website services, from hosting to graphic design and editing. We
can help you create a brand new website or overhaul an existing one.
9. Does Lionfield provide IT support only to local businesses?
Although we prefer to service customers within a reasonable driving distance, we have several out-of-state
customers and won't rule out any business we can support efficiently.
10. What is the best way to determine if Lionfield is a good match
for the IT services I need?
Contact Matt Matosky at 610-903-1000, ext. 100. He'll ask you some preliminary questions to help
assess your needs and schedule a no-obligation consultation to look at your network. Typically,
we support small to mid-size businesses in search of outsourced IT support such as network
configuration, remote access, anti-virus and SPAM filtering, and greater network security.
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